FAQs

Rex Smeal Park. Less than 100m from St Mary's by the Sea Wedding chapel and Sugar Wharf

On the website here

Yes, upon presentation of a companion card a free ticket will be issued to the companion.

Student, Government Health Care Card, Seniors Card, Veteran's

There is limited seating. We recommend you BYO chairs. No chairs in the moshpit

Premium stage viewing and mosh pit access, private toilets, exclusive cocktail bar, tables, chairs, seating and food offerings (user pays for food offerings and drinks. Food must be pre ordered at www.savannahsounds.com.au)

No however, SR Coaches are a local shuttle bus company that can be contacted at https://srcoaches.com.au or 0469 723 071 (user pays).
Shuttles are from $8 one way / $15 return

If you are staying in Port Douglas we recommend you contact SR Coaches to arrange a shuttle transfer (user pays). 0469 723 071

Friday - 4pm
Saturday - 2pm
Sunday - 11:30am

Yes. You can do this in your members area before you download your tickets. 

No. The festival precinct will house licensed bars. Bag searches may be conducted at entry and prohibited items will be confiscated.

All water / soft drink containers must be sealed, and glass is not permitted. All eskies and bags will be searched at the security checkpoint and any BYO alcohol confiscated. The festival precinct is a licensed area with a wide variety of food and drinks available.

An account is absolutely FREE. With an account you'll be among the first to receive exclusive offers, event promotions / announcements and ticket sales details. You need to have an account to buy tickets, so keep your account details up to date to ensure you don't miss out on any breaking news. Click here to register an account now.

Yes, the Account Area is a password protected environment. If you are concerned that you have lost your password, or wish to change your password, you can reset it here (or navigate to the Account Area login page and click the Forgot Password button).

Login to the Account Area and click on “My Details” in the Account Area sidebar.

Try logging in and see if you can remember what email address you might have used; our system will tell you if the email address you enter does not exist in our system. Otherwise you can contact us and we can look up your email address in our system; before doing this we will need to verify your identity.

Passwords are case sensitive, so check whether you have the Caps-Lock key on and try entering your password again. If this still doesn't work or you think you have forgotten your password, you can reset it here (or navigate to the Account Area login page and click the Forgot Password button).

You should receive an email within a few minutes of submitting your online Account registration form. This email includes a link which must be clicked in order to validate your registration. Clicking on this link double-checks that your email address has been correctly recorded and ensures you will receive important news and exclusive offers about the event/s.

When a large number of people are registering at once it may take up to half an hour to receive the confirmation email. If you do not receive a confirmation email, contact us and we'll ensure your registration is completed.

Once e-tickets are available to download from the Account Area the tickets will be stored and remain safe and secure for the life of the ticket, and therefore there is no rush to download. To download these tickets, just login to the Account Area, click on “My Tickets” in the Account Area sidebar. From this page you can choose to Download or Email your E-tickets.

To download your ticket/s you must have Adobe Acrobat Reader installed on your computer. If you do not have it installed, you can download it for free from: www.adobe.com/products/acrobat/readstep.html

You can print your E-tickets on your home printer in black and white or colour, on standard A4 paper. Please ensure that the barcode has printed correctly, otherwise we might be unable to scan your ticket correctly at the gate. Once printed, please read the terms and conditions.

If you have purchased more than one E-ticket, you will need to name the tickets you purchased for the other patrons that will accompany you. This is because in order to gain entry to your event, the name of your ticket must match the name of your ID. To name your tickets, login to the Account Area, click on “My Tickets” in the Account Area sidebar. From this page you can click the “Name” button next to each ticket and enter the name of the person it will belong to. Once you are done you can use the “Download All” to download your individually named tickets as a single PDF ready for printing.

If you haven't received your E-Tickets via email within half an hour, please check to see if your mailbox is full or if the email is in your spam folder.

You can also check that your email address is entered correctly in your Account Area, by clicking the My Details button in the Account Area sub-menu. Alternatively, you should contact us and we will be able to help you work out why you didn’t receive your tickets and assist in ensuring you receive these as soon as possible.

Note, that you can also download your E-Tickets from your Account Area by going to My Tickets and then click the View Order Details link.

On the day of the event simply take your E-ticket/s with you as you would for any event ticket. Please present your E-ticket on arrival at the entry gate. The name on your E-ticket must match the name on your ID.

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If you have been unable to find what you need in the Frequently Asked Questions section, and need further help, please complete an online help request by clicking here.